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Frequently Asked Questions

General Questions

Where do I check the status of my order?

If you registered an account our site before placing your order, you can view your order's status by logging in and then clicking the "View Orders" button on the "My Account" page. If you did not register an account, just call Soffe Customer Service at 1-888-257-8673. Be sure to have your order number handy before calling to expedite the process.
My Account

Soffe Customer Service

What payment methods does Soffe accept?

We accept Visa, MasterCard, American Express and Discover credit cards. You can also use PayPal. We currently do not accept cash, money orders, checks or any other payment method, but if you run into any other payment issues, please call Customer Service at 1-888-257-8673

While checking out, I received a message that said my order has been declined for fraud. Was my order placed?

We’re sorry, but your order was not placed. Our payments are processed through PayPal, and if they flag an order, Soffe cannot process it. Please verify the billing information matches exactly to your bank statement.

Customer Service

How can I contact Soffe Customer Service?

If you have any questions or concerns, we’re always here to help. You can reach Soffe Customer Service by calling 1-888-257-8673 or emailing us at

You can also write to us or visit us at:

M.J. Soffe Web Store
One Soffe Drive
Fayetteville, NC 28312

Soffe Customer Service:

When is Customer Service available?

Our Customer Service Team works hard to answer all of your questions. Our representatives are available Monday through Friday from 8 a.m. until 5 p.m. EST, except for certain holidays. The holidays customer service is not available include New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the day after Thanksgiving and Christmas day.

Return Policy

What is the Soffe return policy?

All returns need to be made within 30 days of the ship date. For complete details, please

Promo Codes

Where do I enter a Promo Code?

When reviewing the items in your cart, you will see a box asking “Have a Promotion Code?” — it’s located near your purchase total. Just enter your code and click the submit button. Please double check to ensure your Promotional Code worked correctly before clicking the checkout box.

I just received a Promo Code, but I already placed my order. Can this discount be applied?

We’re sorry, but once an order has been placed, we cannot make changes or apply discounts to it.