GENERAL QUESTIONS
WHERE DO I CHECK THE STATUS OF MY ORDER?
You can check the status of your order and track your shipment by logging into your Soffe account.
WHAT PAYMENT METHODS DOES SOFFE ACCEPT?
We accept Visa, Mastercard, and American Express credit cards and debit cards. We currently do not accept cash, money orders, checks or any other payment method. If you run into payment issues, please call Customer Service at 1-800-285-4456.
WHILE CHECKING OUT, I RECEIVED A MESSAGE THAT SAID MY ORDER HAS BEEN DECLINED FOR FRAUD.
WAS MY ORDER PLACED?
We're sorry, but your order was not placed. If our payment processor flags your account during checkout, Soffe will not be able to process your order. Please verify that the billing address you entered at checkout matches exactly to your credit card statement.
CUSTOMER SERVICE
HOW CAN I CONTACT SOFFE CUSTOMER SERVICE?
If you have any questions or concerns, we're here to help, Monday through Friday from 8 am to 5 pm EST. You can reach Soffe Customer Service by calling 1-800-285-4456 or by emailing us at customer.service@deltaapparel.com.
WHEN IS CUSTOMER SERVICE AVAILABLE?
Our Customer Service Team works hard to answer all of your questions. Our representatives are available Monday through Friday from 8 a.m. to 5 p.m. EST, except for certain holidays.
RETURNS
WHAT IS THE SOFFE RETURN POLICY?
All returns must be pre-approved and accompanied by a return authorization number. All claims must be made within 30 business days of shipment, including shipping issues and defective merchandise. A return authorization number is required before any goods can be returned. Unauthorized returns will be refused and returned to customers. Soffe Apparel reserves the right to charge a 20% restocking fee on any cartons returned and any applicable shipping charges. RA's will be cancelled if not returned in 15 business days.
Any goods printed, relabeled, washed or otherwise not in original condition will not be accepted. Special web sales and closeout items are non-returnable.
If you have any questions, please contact Customer Service at 1-800-285-4456, or email us at customer.service@deltaapparel.com.
CANCELLATIONS
We're sorry, but once your order has been placed, it is immediately sent to our automated fulfillment system and cannot be cancelled.
PROMO CODES
WHERE DO I ENTER A PROMO CODE?
Promo Codes may be entered on the shopping cart page before proceeding to checkout. Under Order Summary on the right side of the cart, enter the promo code and click "Apply". You may now proceed to checkout.
If you do not enter the promo code on the shopping cart page, you can enter it on the checkout page.
I JUST RECEIVED A PROMO CODE, BUT I ALREADY PLACED MY ORDER.
CAN THIS DISCOUNT BE APPLIED?
We're sorry, but once an order has been placed, we cannot make changes or apply discounts to the order.
