Returns & Exchanges
Of course, we hope you love what you purchased. But if you're not happy with the color, size, style, or fit of your order we will work with you to issue you a speedy refund.
What is the Soffe return policy?
All returns need to be made within 30 days of the ship date. The customer is responsible for return shipping.
How do I initiate a return?
After starting your online return process as either a guest or through your account, an email will be sent to you containing a Return Authorization (RA) number as well as further instructions on how to ship your items.
Please ensure the RA number is clearly marked on the outside of the package, or we will unfortunately be unable to accept the return.
Where do I send my return package?
M.J. Soffe Web Store Returns
One Soffe Drive
Fayetteville, NC 28312
When do I receive my refund?
As soon as we receive your returned package, we will issue your credit, less the shipping charges. We’ll also gladly help you place a new order.
Why can’t I return clearance items?
We're sorry, but we can't accept returns or exchanges on special web sales or closeout items. Thanks for understanding!