Short Sleeve
GIRLSFAQ (Frequently Asked Questions)
| SHIPPING | |
| SOFFE PRODUCTS | |
| CUSTOMER SERVICE | |
| THE SOFFE.COM WEBSITE | |
| MISC. QUESTIONS |
Shipping
Does Soffe offer express shipping?Yes, we do! We offer Express Shipping is $24.95, and Next Day Air is $39.95. These express shipping options are available only for destinations in the 50 United States (P.O. Boxes and APO/FPO/DPO destinations excluded). On Next Day Air shipments, for it to ship the same day the order is placed, it has to be placed before 9AM EST. Please contact Soffe Customer Service toll-free at 1-888-257-8673 for express shipping.How long do ground shipping orders take?Standard Ground, UPS, and US Postal shipments will normally arrive within 4 to 7 business days. Because we are based on the east coast, east coast destinations in the U.S. will arrive sooner than west coast destinations. Note: P.O. Boxes and APO/FPO addresses will be shipped U.S. Postal Service. |
Does Soffe ship to international destinations?Yes, we ship all of our wonderful products to your front door no matter where you live! Please contact Soffe Customer Service toll-free at 1-888-257-8673 for international destinations.What are the shipping rates for Soffe?Shipping charges are a flat fee for all of our shipping options. Standard Ground shipping is $5.95, Express Shipping is $24.95, and Next Day Air is $39.95. These flat fees apply to online orders regardless of the size of your order; an order with 1 item will ship for $5.95 Standard Ground just as an order with 10 items will ship for $5.95 Standard Ground. |
Soffe Products
Does Soffe offer custom screen-print?We do not offer customized screen-print on our products sold online but you can have them printed on by a screen-printing company in your hometown.Where can I find size details/sizing chart?You can find size details on the right side of every product page. Look for a little box titled "Size Details".You can also see Size Details now. |
Where can I find discounted, closeout, or sale items?If you are planning on placing a large bulk order with us, please call customer service to see if a special discount can be arranged. Otherwise, please see the "Web Specials" category for our currently discounted and closeout items. Note: All sales on items in web specials are final; no returns will be accepted for them. |
Customer Service
What is the Soffe return policy?Please contact Soffe Customer Service toll-free at 1-888-257-8673 and our wonderful customer service representatives will be more than happy to assist you with returns and exchanges. Note: Please have your original Order Number on hand when you call, as it will assist us when looking up your order history. Thank you!How do I make an exchange?Once we are in receipt of return item(s), we will issue credit to your bank card for the amount of your purchase excluding shipping charges. In order to obtain the correct size(s), color(s), or style(s) that you are in need of you may place a new order online at www.soffe.com.What is the status of my order?If you registered an account on our site before placing your order, you may view your order's status by logging in and then clicking the "View Orders" button on the "My Account" page. If you did not register an account, you may find out your order's status by contacting Soffe Customer Service toll-free at 1-888-257-8673 (please have your Order Number when calling). |
How can I contact Soffe Customer Service?Please call us toll-free at 1-888-257-8673 or email us at webstore@mjsoffe.com. See more details on how to contact us.What payment methods does Soffe accept?We accept Visa, MasterCard, and American Express credit cards. We do not accept cash, money orders, checks, or any other payment method.Where do I enter a promotion code?Once you are reviewing the items placed in your cart located right under accept payment methods, you will see a box asking HAVE A PROMOTION CODE? You may enter your promotion code and hit your submit button. Before you click your checkout box, please double check to ensure your items are discounted or free shipping has been applied. If you should need any further assistance please contact our customer service at 1 888 257 8673 Mon-Fri 8 am-5pm EST. |
The Soffe.com Website
Why should I register an account on Soffe's website?Registering an account on the Soffe website will:
Is Soffe.com a secure website?Yes. We employ a VeriSign Secured checkout process. The VeriSign Seal guarantees you best-of-industry, 256-bit encryption of all data transmitted between your computer and Soffe.com. All of your personal information is strictly confidential and will never be shared with anyone without your explicit permission. Click here for more information about our VeriSign SSL Certificate. |
What is the best web browser to view Soffe.com with?We recommend using the most up-to-date version available of whatever web browser you are using, but we strongly recommend using the latest version of Mozilla Firefox. Internet Explorer 7 or higher and Safari 3 or higher are also good web browsers to view Soffe.com with. |
Miscellaneous Questions
How do you pronounce "Soffe"?Soffe is pronounced like Sophie (rhymes with trophy). |
What are "Soffe Shorts"?"Soffe Shorts" are only the best active apparel in the world! The term "Soffe Shorts" refers to our "Authentic Soffe Short" (product: M037). Over the years many companies have produced "knock off, fake" Soffe look alike shorts. However there is only ONE authentic Soffe short - made by Soffe. |
