FAQ (Frequently Asked Questions)
Does Soffe offer express shipping?
Yes, we do! We offer Express Shipping is $24.95, and Next Day Air is $39.95. These express shipping options are available only
for destinations in the 50 United States (P.O. Boxes and APO/FPO/DPO destinations excluded). On Next Day Air shipments, for it to ship the
same day the order is placed, it has to be placed before 9AM EST. Please contact Soffe Customer Service toll-free at 1-888-257-8673 for express shipping.
How long do ground shipping orders take?
Standard Ground, UPS, and US Postal shipments will normally arrive within 4 to 7 business days. Because we are based on the
east coast, east coast destinations in the U.S. will arrive sooner than west coast destinations. Note: P.O. Boxes and
APO/FPO addresses will be shipped U.S. Postal Service.
Does Soffe ship to international destinations?
Yes, we ship all of our wonderful products to your front door no matter where you live! Please contact Soffe Customer Service
toll-free at 1-888-257-8673 for international destinations.
What are the shipping rates for Soffe?
Shipping charges are a flat fee for all of our shipping options. Standard Ground shipping is $5.95, Express Shipping is $24.95,
and Next Day Air is $39.95. These flat fees apply to online orders regardless of the size of your order; an order with 1 item
will ship for $5.95 Standard Ground just as an order with 10 items will ship for $5.95 Standard Ground.
Does Soffe offer custom screen-print?
We do not offer customized screen-print on our products sold online but you can have them printed on by a screen-printing
company in your hometown.
Where can I find size details/sizing chart?
You can find size details on the right side of every product page. Look for a little box titled "Size Details".You can also see Size Details now.
Where can I find discounted, closeout, or sale items?
If you are planning on placing a large bulk order with us, please call customer service to see if a special discount can be
arranged. Otherwise, please see the "Web Specials" category for our currently discounted and closeout items. Note: All sales on
items in web specials are final; no returns will be accepted for them.
What is the Soffe return policy?
Please contact Soffe Customer Service toll-free at 1-888-257-8673 and our wonderful customer service representatives will be
more than happy to assist you with returns and exchanges. Note: Please have your original Order Number on hand when you call,
as it will assist us when looking up your order history. Thank you!
How do I make an exchange?
Once we are in receipt of return item(s), we will issue credit to your bank card for the amount of your purchase excluding shipping charges. In order to obtain the correct size(s), color(s), or style(s) that you are in need of you may place a new order online at www.soffe.com.
What is the status of my order?
If you registered an account on our site before placing your order, you may view your order's status by logging in
and then clicking the "View Orders" button on the "My Account" page. If you did not register an account, you may find out your
order's status by contacting Soffe Customer Service toll-free at 1-888-257-8673 (please have your Order Number when calling).
Please call us toll-free at 1-888-257-8673 or email us at email@example.com.
See more details on how to contact us.
What payment methods does Soffe accept?
We accept Visa, MasterCard, and American Express credit cards. We do not accept cash, money orders, checks, or any other
Once you are reviewing the items placed in your cart located right under accept payment methods, you will see a box asking HAVE A PROMOTION CODE? You may enter your promotion code and hit your submit button. Before you click your checkout box, please double check to ensure your items are discounted or free shipping has been applied. If you should need any further assistance please contact our customer service at 1 888 257 8673 Mon-Fri 8 am-5pm EST.
The Soffe.com Website
Why should I register an account on Soffe's website?
Registering an account on the Soffe website will:
- give you access to view status your orders
- speed up checkout time by saving your billing and shipping addresses
- let you create a ‘wish list’ of products you want, and email it to friends and family
- give you access to ‘notify me’ so you can find out when out-of-stock items come into stock
Is Soffe.com a secure website?
Yes. We employ a VeriSign Secured checkout process. The VeriSign Seal guarantees you best-of-industry, 256-bit encryption of
all data transmitted between your computer and Soffe.com. All of your personal information is strictly confidential and will
never be shared with anyone without your explicit permission. Click here for more information about our VeriSign SSL Certificate.
What is the best web browser to view Soffe.com with?
We recommend using the most up-to-date version available of whatever web browser you are using, but we strongly recommend using the
latest version of Mozilla Firefox. Internet Explorer 7 or higher and Safari 3 or higher are also good web browsers to view
How do you pronounce "Soffe"?
Soffe is pronounced like Sophie (rhymes with trophy).
What are "Soffe Shorts"?
"Soffe Shorts" are only the best active apparel in the world! The term "Soffe Shorts" refers to our "Authentic Soffe Short" (product: M037).
Over the years many companies have produced "knock off, fake" Soffe look alike shorts. However there is only ONE authentic Soffe
short - made by Soffe.
Now you can personalize your Soffe experience by designing your own desktop wallpaper. Let your imagination run wild. Get creative. Be funky. Just so long as it says Soffe, it's all good. After you submit your work, we'll pick the best designs and post them on the Soffe website. Bring your best stuff if you want to get posted. We're sure to have some killer entries.